At Calissistants, protecting the privacy of our website visitors and clients is a top priority. This Privacy Policy outlines the types of information we collect, how we use and store it, how we handle AI processing, and your rights under applicable United States federal and state laws.
1. Scope & Jurisdiction
Calissistants operates exclusively within the United States of America. Our services, website, and data processing activities are intended solely for individuals and business entities located in the U.S. We do not offer services to or intentionally collect personal data from residents of the European Union, European Economic Area, United Kingdom, or other international jurisdictions.
2. Information We Collect
We collect information to deliver high-quality consulting and assistant services and to maintain our platform.
A. Information You Provide Directly
Contact Information: Name, professional email address, phone number, mailing address, and company name provided via contact forms or consultation requests.
Account & Project Details: Project briefs, business operations data, service preferences, and billing information necessary to execute consulting engagements.
B. Information Collected Automatically
Log Data: IP address, browser type, operating system, referring/exit pages, device identifiers, and visit timestamps automatically recorded by our servers.
Cookies & Tracking Technologies: We use functional, performance, and analytics cookies to evaluate traffic and improve user experience. You can manage or disable cookies directly through your web browser settings.
3. How We Use Your Information
We process personal and operational data for legitimate business purposes, including:
Delivering and managing virtual assistant, administrative, and consulting services.
Processing payments, issuing invoices, and managing client accounts.
Responding to inquiries, scheduling consultations, and providing support.
Monitoring site analytics and user experience to improve Calissistants.com.
Maintaining infrastructure security, preventing fraud, and ensuring policy compliance.
4. AI Platforms & Data Processing
To deliver scalable solutions, Calissistants leverages third-party Artificial Intelligence (AI) platforms and automated workflow tools (including proprietary integrations like Cali™ and external APIs).
Client Data Safety: Client project data and inputs processed through third-party AI platforms are restricted to operational execution and analysis.
No Model Training: We utilize enterprise-grade API connections and configurations designed to ensure your proprietary business data and personal inputs are not used to train public or third-party AI models.
Human Review: Outputs generated by automated systems and undergo human oversight to ensure quality and precision. Humans make mistakes too! Please check the work of humans-in-in-the-loop.
5. Information Sharing & Disclosures
We do not sell, rent, or trade your personal or business information to third parties. Data is shared only under these limited circumstances:
Third-Party Service Providers: Trusted vendors who perform supporting functions on our behalf—such as website hosting (Squarespace), CRM tools, payment processors, and automated API services—bound by strict confidentiality terms.
Legal Requirements: When required by U.S. federal, state, or local law, court orders, subpoenas, or valid government requests.
Business Operations: In the event of a merger, acquisition, corporate reorganization, or sale of assets, client data may be transferred as part of the business assets.
6. Data Retention & Security
We retain personal and project data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:
Client Records & Invoicing: Retained for up to 7 years to meet tax, accounting, and legal requirements.
Project Inputs & Briefs: Retained for the duration of the active client engagement plus 12 months, after which data is archived or securely deleted.
Server & Analytics Logs: Automatically cleared or anonymized within 90 to 180 days.
We implement robust administrative, technical, and physical safeguards—including encrypted transport protocols—to protect your information. However, no internet transmission or storage solution is completely secure, and absolute security cannot be guaranteed.
7. California Privacy Disclosures (CCPA / CPRA)
Because Calissistants is headquartered in Los Angeles, California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Categories Collected (Past 12 Months): Identifiers (name, email, IP address), commercial information (services purchased or considered), and internet/network activity.
Right to Know & Access: You may request details regarding the categories and specific pieces of personal information we have collected about you.
Right to Delete & Correct: You may request that we correct inaccurate personal data or delete your personal information, subject to legal retention exceptions.
No Sale or Sharing of Personal Data: We do not sell your personal information or share it for cross-context behavioral advertising.
Non-Discrimination: We will not discriminate against you for exercising any of your California privacy rights. To submit a request under California law, please contact us at privacy@calissistants.com.
8. Third-Party Links & Children's Privacy
External Websites: Our site may link to third-party services or tools not controlled by Calissistants. We are not responsible for the privacy practices of external sites.
Minors:Our services are strictly intended for businesses and adults. We do not knowingly collect personal information from individuals under the age of 18.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our legal obligations or business practices. Material changes will be indicated by updating the "Last Updated" date at the top of this document.
10. Contact Us
For questions, privacy requests, or concerns regarding this policy, please reach out to us:
